Flexible Call Routing - Route calls based on caller ID, DDI number dialled, balanced call count, preferred agent treatment, agent priority, or time-of-day, day-of-week or, with Call Router, day-of-year, providing maximum flexibility.

The benefits

• Intelligent Queue Announcements (callers hear programmed intelligent announcements or music, encouraging them to remain on hold.)
• Interactive Call Announcements (collect important information before the call is put through).
• Priority Queuing (Enabling higher-priority calls to be answered sooner than low-priority calls.)
• Multiple Call Queues for different services or sales promotions.
• Call Back Service
• Preferred Agent (Skill-based Call Routing - Using CLI, it is possible to route callers to agents who they have dealt with before)
• Interactive Voice Response (IVR) - IVR allows you to provide callers with a 'self-service’ option
• Real time and historical reporting provide you with the information to manage your call centre effectively.

For more information, including a full technical specification, please download the brochure or contact us.