Toshiba CTI Applications
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Using the Toshiba Strata Net Phone or the Toshiba Smart Phone, it is possible to link your telephone systems with your PC network to ensure that every call made or received is referenced to your computer contact files.
·Dialling, answering, transferring and placing on hold can all be managed on-screen.
·Incoming calls can be automatically identified, and if the caller is in your records, their files will appear on-screen.
·Databases created for other purposes can be used as directories, allowing users to dial numbers directly from their PC.
·Allow users to take call notes, send instant text messages and to dial a phone number from any application.
·Dialling, answering, transferring and placing on hold can all be managed on-screen.
·Incoming calls can be automatically identified, and if the caller is in your records, their files will appear on-screen.
·Databases created for other purposes can be used as directories, allowing users to dial numbers directly from their PC.
·Allow users to take call notes, send instant text messages and to dial a phone number from any application.
The sophisticated management offered by Toshiba Net Phone and Smart Phone can greatly improve the efficiency and productivity of Contact Centre agents or any members of staff who receive and make a lot of calls. It is a high quality, excellent-value-for-money productivity tool that eliminates the need to switch from computer to telephone for call processing functions.
For more information, including a full technical specification, please download the brochure or contact us.
Winner of the Toshiba Excellence Award
